Privacy Policy
Your privacy matters to us. This policy explains how CleanZo App collects, uses, and protects your personal information.
Last Updated: April 9, 2026
Our Commitment to Privacy
At CleanZo App, we understand that you trust us with your personal information. We take that responsibility seriously. This Privacy Policy describes our practices regarding the collection, use, and disclosure of information through our mobile application and website. By using our services, you agree to the terms outlined in this policy.
Information We Collect
Personal Information
When you create an account or use our services, we collect information such as your name, phone number, email address, and delivery addresses. This information is essential for providing our laundry pickup and delivery services.
Order Information
We collect details about your orders including the types of items, service preferences, special instructions, and payment information. This helps us provide personalized service and maintain quality standards.
Device & Usage Information
We automatically collect certain information about your device including IP address, device type, operating system, and app usage patterns. This helps us improve our app and services.
Location Data
With your permission, we collect location data to facilitate pickup and delivery services. You can control location access through your device settings.
How We Use Your Information
Service Delivery
We use your information primarily to provide our laundry services, including scheduling pickups, processing orders, handling payments, and delivering your clean clothes.
Communication
We use your contact information to send order updates, delivery notifications, and important service announcements. With your consent, we may also send promotional offers.
Service Improvement
We analyze usage patterns and feedback to improve our app, services, and customer experience. This includes developing new features and optimizing our operations.
Safety & Security
We use collected information to verify identities, prevent fraud, ensure the safety of our riders and customers, and maintain the security of our platform.
Information Sharing
Service Partners
We share necessary information with our delivery partners and cleaning facilities to fulfill your orders. These partners are bound by strict confidentiality agreements.
Payment Processors
All payments are handled as Cash on Delivery. We do not collect or store any payment card or mobile wallet information.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights, safety, or property.
No Selling of Data
We do NOT sell, rent, or trade your personal information to third parties for marketing purposes. Your data is not a product we monetize.
Data Security
Encryption
All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS encryption. Sensitive data at rest is also encrypted.
Access Controls
We implement strict access controls ensuring only authorized personnel can access customer data, and only for legitimate business purposes.
Regular Audits
We conduct regular security audits and vulnerability assessments to identify and address potential security risks proactively.
Incident Response
We have procedures in place to detect, respond to, and recover from data breaches. In the event of a breach affecting your data, we will notify you as required by law.
Your Rights & Choices
Access & Correction
You can access and update your personal information anytime through the app settings. If you need assistance, contact our support team.
Data Deletion
You can request deletion of your account and associated data by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.
Marketing Preferences
You can opt out of promotional communications at any time through the app settings or by clicking "unsubscribe" in our emails.
Location Services
You can enable or disable location services through your device settings. Note that disabling location may affect our ability to provide pickup and delivery services.
Cookies & Tracking
App Analytics
Our app uses analytics tools to understand how users interact with our services. This data is anonymized and used solely for improving user experience.
Essential Cookies
Our website uses essential cookies for basic functionality like keeping you logged in and remembering your preferences.
Third-Party Services
We may use third-party services (like Google Analytics) that use cookies. These are governed by their respective privacy policies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that a child has provided us with personal information, we will delete such information from our systems.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:
By using CleanZo App services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.