Question 1

What is Cleanzo?

Accepted Answer

Cleanzo is Pakistan's leading laundry marketplace. We connect you with trusted local laundry partners who pick up your clothes, professionally clean them, and deliver them back fresh. Available in major cities across Pakistan.

Question 2

Which cities do you serve?

Accepted Answer

We currently operate in Lahore, and we're rapidly expanding to more cities across Pakistan — Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and Quetta are coming soon.

Question 3

Kya Cleanzo Lahore ke DHA, Gulberg, Model Town aur Johar Town mein available hai?

Accepted Answer

Ji haan, Cleanzo poore Lahore mein service deti hai — DHA, Gulberg, Model Town, Johar Town, Bahria Town, Cantt, Wapda Town sab covered hain. Bas app pe apna area select karein aur nearby verified laundries browse karein.

Question 4

Cleanzo aur regular dhulai wale mein kya farq hai?

Accepted Answer

Cleanzo khud laundry service nahi karti — hum ek marketplace hain. Lahore ke sabse trusted dhulai wale, dry cleaners aur istri wali service providers ek jagah dekh sakte hain, unke rates aur reviews compare kar sakte hain, aur direct order de sakte hain. Choice aap ki apni hoti hai, transparency full.

Question 5

How do I get started?

Accepted Answer

Simply download our app from Google Play Store or Apple App Store, create an account with your phone number, and place your first order. It's that easy!

Question 6

Is my laundry safe with you?

Accepted Answer

Absolutely! Our laundry partners take utmost care of your clothes. Each item is tracked throughout the cleaning process. Partners use gentle, high-quality detergents and professional equipment.

Question 7

Do you offer services for businesses?

Accepted Answer

Yes! We offer special corporate packages for hotels, restaurants, gyms, and offices. Contact us for custom pricing and dedicated service.

Question 8

How do I place an order?

Accepted Answer

Open the Cleanzo app, browse nearby laundries, select your items and preferred service, choose a pickup time slot, and confirm your order.

Question 9

Kaunse time slots available hain pickup ke liye?

Accepted Answer

Cleanzo Lahore mein 9 AM se 9 PM tak flexible 2-hour time slots deta hai. Order karte waqt jo slot aap ko convenient lagey, wo select kar lein. Same-day pickup bhi possible hai agar aap early book karein.

Question 10

What are the available time slots?

Accepted Answer

We offer flexible 2-hour time slots from 9 AM to 9 PM. You can choose any slot that suits your schedule when placing an order.

Question 11

Kya main pickup reschedule kar sakta hoon?

Accepted Answer

Ji haan. App ke "My Orders" section se aap pickup ya delivery reschedule kar sakte hain, jab tak laundry partner ne processing shuru nahi ki. Rider ko WhatsApp ya call bhi kar sakte hain new time set karne ke liye.

Question 12

How long does it take to get my clothes back?

Accepted Answer

Standard service typically takes 24 hours. We also offer Express service with an estimated 12-hour turnaround for an additional fee.

Question 13

Can I track my order?

Accepted Answer

Yes! Track your order in real-time through our app. You'll receive notifications at every stage — pickup, processing, ready, out for delivery, and delivered.

Question 14

What if I'm not home during delivery?

Accepted Answer

No worries! You can reschedule the delivery through the app or leave instructions for the rider (e.g., leave with security). Your clothes will be kept safe.

Question 15

Can I cancel my order?

Accepted Answer

You can cancel your order for free as long as the laundry hasn't started processing it. Once your clothes are being processed, cancellation is no longer available.

Question 16

Can I drop off my clothes myself?

Accepted Answer

Yes! You can choose the self-drop-off option when placing your order if the laundry partner supports it. This skips the pickup step entirely.

Question 17

How is pricing calculated?

Accepted Answer

Pricing is per item and varies by laundry partner and service type. Each laundry sets its own prices, which you can compare in the app before placing your order. No hidden charges!

Question 18

Kapron ki dhulai ka rate kya hai Lahore mein?

Accepted Answer

Har laundry apne rates set karti hai, so prices vary karte hain. App pe multiple laundries ke rates side-by-side compare kar sakte hain — koi hidden charges nahi. Typical Lahore rates: basic wash & fold Rs. 40–80 per kg, dry cleaning Rs. 150–400 per item, wash & iron Rs. 60–150 per item, iron-only Rs. 20–40 per item. Exact rate laundry choose karte waqt clearly dikhaya jata hai.

Question 19

Is there a minimum order amount?

Accepted Answer

Minimum order amounts may vary by laundry partner. Check the laundry details in the app for specific requirements.

Question 20

What payment methods do you accept?

Accepted Answer

We currently accept Cash on Delivery (COD). Pay conveniently when your order is delivered.

Question 21

Are there any delivery charges?

Accepted Answer

Delivery is Rs. 100 for orders under Rs. 1,000. Orders of Rs. 1,000 or above get FREE pickup and delivery! Some laundry partners also offer free delivery on all orders.

Question 22

Do you offer any discounts?

Accepted Answer

Yes! New users can enjoy up to 50% off on their first order with promo code WELCOME50. We also run regular promotions — check the app for the latest deals.

Question 23

How does Express pricing work?

Accepted Answer

Express service adds a 50% surcharge to item prices plus an express fee. Your total is clearly shown before you confirm, so there are no surprises.

Question 24

What services do you offer?

Accepted Answer

Our laundry partners offer Washing, Ironing, Wash & Iron, and Dry Cleaning services. Availability may vary by partner.

Question 25

Kya aap ghar se kapre pickup karte hain?

Accepted Answer

Ji bilkul! Cleanzo ka har verified laundry partner ghar se free pickup deta hai. Rs. 1,000 se upar orders pe delivery bhi free hai. App pe apna Lahore address aur convenient time slot select karein — rider aa kar aap ke kapre le jayega aur clean karke wapas laa dega.

Question 26

Same-day dry cleaning Lahore mein milti hai?

Accepted Answer

Haan, hamari Express Service same-day turnaround offer karti hai — subah pickup karvao, shaam tak clean kapre wapas. Ye service selected laundries pe available hai aur regular pricing pe 50% surcharge applies hota hai. DHA, Gulberg, Model Town, aur Johar Town mein widely available.

Question 27

Kya istri wali service alag se available hai (iron-only)?

Accepted Answer

Ji haan. Bohat sari Cleanzo partner laundries sirf iron-only (istri wali) service alag se offer karti hain — jab kapre already dhule hue hain aur sirf press chahiye. App par filter kar ke aisi laundries dekh sakte hain, price typically Rs. 20–40 per item.

Question 28

Can you handle delicate fabrics?

Accepted Answer

Yes! Our partners handle silk, wool, cashmere, linen, and other delicate fabrics with special care. Just mark them as delicate in the app or tell the rider.

Question 29

Do you remove stains?

Accepted Answer

Many of our laundry partners offer stain treatment as part of their services. While results can't be guaranteed for every stain, our partners successfully treat most common stains.

Question 30

Can I get my clothes ironed only?

Accepted Answer

Yes! Most of our laundry partners offer an ironing-only service. Prices vary by partner — check the app for specific pricing.

Question 31

Do you clean blankets, curtains, and carpets?

Accepted Answer

Absolutely! Many partners clean blankets, comforters, curtains, and other household items. Pricing varies by item and partner.

Question 32

What detergents are used?

Accepted Answer

Our laundry partners use professional-grade detergents that are tough on stains but gentle on fabrics. Specific products vary by partner.

Question 33

How do I download the app?

Accepted Answer

Download the Cleanzo app for free from Google Play Store (Android) or Apple App Store (iOS). Search for "Cleanzo App" and look for our logo!

Question 34

How do I create an account?

Accepted Answer

Open the app and enter your phone number. You'll receive an OTP to verify your number, and then you're ready to go!

Question 35

How do I apply a promo code?

Accepted Answer

On the checkout screen, tap "Apply Promo Code", enter your code, and the discount will be applied automatically.

Question 36

Is my personal information safe?

Accepted Answer

Absolutely. We use encryption to protect your data and never sell your personal information to third parties. See our Privacy Policy for full details.

Question 37

Who do I contact for app issues?

Accepted Answer

For any app-related issues, reach out to us via WhatsApp, email, or the in-app support. Our team is happy to help!

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